ThoughtBeam is made by Synapsis Medical Technologies Inc., 103, 6030 88 St NW, Edmonton, Alberta T6E 6G4, Canada. This policy explains what the app keeps on your phone, what leaves it, who receives it, and how to have it deleted.
Your journal entries, moods, thoughts, reflections, photos and voice recordings are stored on your phone. We do not keep a copy of your journal on our servers.
To create an account we collect your email address and the name you give. Supabase runs our sign-in service and our servers, in Canada. If you sign in with Apple or Google, they share your email address and name with us. Your account has an ID that links the records described below.
If backup is on, your journal, photos and voice notes are encrypted on your phone before they are uploaded to your own iCloud or Google Drive. The key that opens them is kept in your phone's secure storage, which on iPhone syncs through your iCloud Keychain, and, if you set a recovery PIN, is stored in your cloud locked by that PIN. We cannot read your backup. Versions of the app before 1.8.0 also kept the PIN-locked key on our servers; from version 1.8.0 the app moves it to your cloud and deletes our copy.
AI features include daily summaries and cover images, answers in search, tidied voice transcripts and the message after an exercise. When one runs, the entries, photos or voice notes it needs are sent through our servers to OpenAI, which produces the result and sends it back. From version 1.8.0, AI features are off until you turn them on; earlier versions used them without asking first.
We do not store your entries on our servers. We keep a short description used to draw a day's cover image for up to 14 days, and counts of how often you used each feature for up to 30 days. OpenAI states that it does not use data sent through its API to train its models and may keep it for up to 30 days to monitor abuse. You can turn AI features off at any time in Profile.
We use PostHog to understand how the app is used: the screens you open, the buttons you tap and the features you use. These events are linked to your account ID, email address and name. They do not include what you write, record or photograph. We use Sentry to receive crash and error reports with technical details about your device and the app. They are not linked to your account, and we do not add your journal to them.
Purchases are handled by Apple or Google. We use RevenueCat to check whether your subscription is active; it receives your account ID and your purchase history from the store. Our servers keep whether your subscription is active and when it ends.
We do not sell your personal information or use it for advertising. We share it only with the services that run ThoughtBeam:
Deleting your account in Profile, under Delete Account, removes your account and our server records about you, your analytics in PostHog, any voice recordings earlier versions uploaded, the backup in the iCloud or Google Drive your phone can reach, and the data on your phone. If you signed in with Apple, it also removes ThoughtBeam from the apps that use your Apple ID. Subscription records held by RevenueCat are not deleted automatically: email us and we will have them deleted. Until you delete your account, we keep your account details. We may also disclose information when the law requires it. Our account deletion page explains each step, and how to ask us to delete your account if you no longer have the app.
Depending on where you live, you can ask to see, correct, export or delete your personal information, and you can withdraw your consent to AI features at any time in Profile. Email us at info@synapsismedical.com.
ThoughtBeam is not intended for children under 13, and we do not knowingly collect their information.
If we change this policy, we will show the new version in the app and on this page.
If you have any questions about this Privacy Policy or our data practices, please contact us: