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ThoughtBeam support

ThoughtBeam, by Synapsis Medical Technologies Inc. ThoughtBeam is for personal reflection. It is not a medical device or a substitute for professional care.

1. Contact us

Email info@synapsismedical.com with "ThoughtBeam" in the subject. Tell us your phone model and the app version shown in Profile.

Please don't paste journal entries into your email unless we need them to understand the problem.

2. Subscriptions

  • Premium is billed by Apple or Google. Change or cancel it in your App Store or Google Play subscriptions.
  • On a new phone, sign in with the same account and use Restore Purchases to unlock Premium again.
  • Deleting your account does not cancel a subscription.

3. Report AI-generated content

If a summary, cover image or search answer is wrong, offensive or upsetting, email us with the date of the ThoughtBundle and what you saw. Your original entries are never changed by AI features.

4. Your account and data

  • Read what leaves your phone and who receives it in our privacy policy.
  • Delete your account, or some of your data, by following these steps.

Contact Us

Synapsis Medical Technologies Inc.
103, 6030 88 ST NW, Edmonton, AB, Canada, T6E 6G4
info@synapsismedical.com